FAQ

Got a quick Q?

We're here to help you shine babe! 

Q: What is gold-plated jewelry? 

A: gold-plated jewelry is typically a brass or copper metal that is dipped in a layer of gold whether it be 14k gold or 16k gold. This allows the metal to maintain a resistance to tarnish and weathering.

Q: What is gold vermeil jewelry? 

A: gold vermeil jewelry uses high-quality silver (usually sterling or pure) and is coated with a layer of gold, ensuring its ability to last longer than common fashion jewelry.

Q: What is gold-filled jewelry? 

A: gold-filled jewelry is a layer of material that consists of the core metal being brass. The gold alloy is bonded to the brass by the use of heat and pressure.

Q: Can I cancel/ update my order once it's been placed?

A:  Please note that we work quickly and efficiently to get your jewelry to you as soon as possible.  Your order cannot be canceled once it is placed, please make sure to double-check all your details before your press "submit order." 

Q: Will I be charged taxes? 

A: Yes, taxes are applied at check-out according to the state/providence of the shipping address. 

Q: How long will shipping take? 

A: SB Jewelry orders typically take 1-2 days for processing and 3-7 days for shipping. Once your item is shipped, you will receive an email containing your tracking number. 

NOTE: Carrier delays may apply due to COVID-19. 

Q: My order arrived broken and/or missing, what do I do? 

A: Please visit our return portal to start an inquiry for returning merchandise, once we review your request, we will notify you via email if it was approved. 

Q: If my package gets lost, what do I do? 

A: If your package is lost or stolen in transit or upon arrival, SB Jewelry does not take responsibility for it once its' left our warehouse. All claims must be made through the carrier your package was shipped with.

Q: Do you accept international orders? 

A: Yes we do! We just started accepting international orders and the shipping fee is $10! 

Q: Do you accept Klarna? 

A: Yes we do! You can use the Klarna app to checkout or click Klarna as a payment option when you're checking out. 

Q: Do you offer gift cards? 

A: Yes, we have electronic gift cards you can purchase by clicking here.

Q: Will my jewelry fade? 

A: All of the inventory at SBJ are gold-plated/ coated in gold vermeil, or is gold-filled ensuring its' ability to not tarnish, however, it won't last forever. It is crucial you take care of your jewelry using its' given pouch and cleaning cloth. When purchasing jewelry, please read the descriptions to see what kind of gold the accessory is to best suit your needs. 

For more info on jewelry care, click here.